Any transaction involves a certain amount of trust, as the buyer can never truly know how long the particular item or items will last.

Of course, many products are designed to be long-lasting and to satisfy customer requirements for years or even decades, in the case of buildings.

The old adage that you get what you pay for is generally true, but for many customers the presence of a warranty is an act of reassurance from the manufacturer that they are buying a product that will stand the test of time and will provide the level of quality they are expecting.

Do I need a warranty?
Many manufacturers will provide a warranty as standard when you purchase a product, which will cover both you and the product in question for a certain amount of time to guard against any factory defects and other issues.

The grey area is generally what kind of damage or faults are covered by the warranty, which in turn will depend on their cause. Whereas warranties may cover factory faults or damage that is the responsibility of the manufacturer, accidental damage, transportation damage and anything that is the fault of the buyer is unlikely to be covered.

In some cases it is possible to extend a warranty so that it either lasts a longer amount of time – for example ten years, rather than three years – or in others the nature of the cover can be extended to include the likes of accidental damage.

Generally, however, this will fall under the remit of the insurance policy, which will mean any compensation or replacements will be at the discretion of the policy provider, and so all options must be explored at the point of purchase.

What else can a warranty provide?
Aside from replacements or financial compensation, an important element of any warranty is the peace of mind that it can provide to the buyer.

If you are purchasing a product that is either part of a building, or several products that form a building envelope, knowing that each of them is protected can create significant peace of mind that the entire structure is protected.

When combined with a comprehensive insurance policy that covers damage, acts of vandalism, nature and other structural issues, more time can be devoted to other important tasks and revenue streams.

How Steadmans helps
Since November 2004, all Steadmans AS35 panels have a come with a PIR core, which is resistant to higher temperatures and, when exposed to flame, forms a surface char which slows the development of fire.

Furthermore, all panels have been tested by the Loss Prevention Certification Board (LPCB) to exacting standards, which covers and tests for built-up cladding and sandwich panel systems for use as the external envelope of buildings.

The combination of guaranteed quality and compliance across products coupled with a Steadmans warranty can ensure excellence and peace of mind through the building process and beyond.

By Liam O’Hara, marketing director at SIG Building Solutions